Return And Refund Policy

At Tonersca.com, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy below for details on how to return items and request refunds.

1. Eligibility for Returns

  • Items must be returned within 10 days of the delivery date.
  • Products must be unused, in their original packaging, and in resalable condition.
  • Proof of purchase, such as an order confirmation or receipt, is required.
  • Certain products, such as clearance or final sale items, may not be eligible for returns. These exclusions will be clearly noted on the product page.

2. Return Process

To initiate a return:

  1. Contact Us: Email our support team at tonerca@tonerca.com  or call us at +1 587-900-5108 with your order details and reason for return.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to ship the item back.
  3. Shipping: Package the item securely and include the RMA number. You are responsible for return shipping costs unless the return is due to a product defect or shipping error.

3. Refund Policy

  • Refunds are issued to the original payment method once the returned item is received and inspected.
  • Please allow 1 month for the refund to process after we have received the returned product.
  • Shipping charges are non-refundable unless the return is due to a defect or an error on our part.

4. Exchanges

  • If you received a defective or incorrect item, you may request an exchange. Please follow the Return Process above to initiate the exchange.
  • We will cover the shipping costs for replacement items if the error was ours.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Products that have been used, opened, or damaged by the customer.
  • Clearance or final sale items.
  • Customized or special-order products.

6. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us immediately with photos of the damage.
  • We will replace the item at no additional cost or issue a full refund if a replacement is unavailable.

7. Cancellations

  • Orders can be canceled before they are shipped. Please contact us as soon as possible if you wish to cancel.
  • If the order has already been shipped, you may still return it following the guidelines above.

8. Contact Us

If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out:
Email: tonerca@tonerca.com  
Phone: +1 587-900-5108

Thank you for shopping with Tonersca.com! Your satisfaction is our top priority.